A Step By Step Guide To Sorting Technical Difficulties

The downfall of a computer system is a devastating loss to any employee who heavily relies on their technology.

In a digital world, difficulties with IT can mean your shop or app is offline, computers aren’t working or software is flagging up with error messages. The fatality of IT failure only amplifies alongside the scale of a business, as two hours of server downtime for 10 employees results in 20 hours of lost work. As a result, it’s important to have procedures in place to equip staff with timely reactions in IT emergencies – improving your cost efficiency, uptime, and crisis management. 

Step 1: Communicate

Encouraging communication is a vital part of handling any emergency. 

In a world where employees are more likely to have “work from home” contracts, or flexi-working, investing in strong communication systems and training will make all the difference to a company when systems go down. Your employees need to understand the importance of communicating efficiently as soon as a problem arises – not when it’s already too late. 

In the possible occurrence that it’s actually your communication system themselves that are down, you should always have multiple ‘backups’ in place so that your employees aren’t stranded and unable to discuss with each other. Make sure everyone has digital and physical access to contact numbers and email addresses alongside the communication platform they use for work (e.g Microsoft Teams and Microsoft email addresses).

Step 2: “Turn it off and on again”

An age-old phrase that’s regarded highly by IT maintenance teams and managers alike, rebooting your computer can sometimes fix the problem. If it doesn’t (or it’s not possible for whatever reason), there are other ways to cause a system reboot. For example, if a single application has crashed, try closing it through the “Task Manager”. This stops you from having to shut down everything for something that, by itself, might be easily fixed. It’ll also help you stay connected to other open applications for less company downtime. 

Step 3: Get a system report

A system report provides you with very detailed hardware and software information about your computer. If it’s too much jargon, or you don’t understand what you are looking for: move on to the next step. 

Step 4: Contact your IT company (or get one)

If you have an IT company, great. Now you can contact them and present your system report. Either:

A). They’ll easily spot what might be causing the issue.

B). You’ll have saved them a job, and response time is key to crisis management.

If you don’t have an IT company – but need emergency help: get one. 

Keytech offers fast advice to companies in need, with the potential for remote access to save you in a tight spot. Whilst we encourage you to sign up with us before emergencies arise, we’re always here to help.

Book a Discovery Call or ring 0113 531 5400 to see how we can unlock your company’s potential, together. 

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We are here to answer your questions and provide advice that will help you understand your systems better. We add the personal touch to technology by making sure one of our team always picks up the phone, rather than an automated message as your first greeting. We always respond quickly to first contact emails which, for you, gives reassurance we will act quickly to resolve any issues and get you back on track.

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