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Get Help

Remote Assistance

ALLOW KEYTECH TO ACCESS THIS COMPUTER
A small program needs to be downloaded to your device. Please use the links below to download the correct program or app.

Download for Windows 7 or newer

Download for Mac OS 10.7 or newer

Download for Android 5.0 or newer

Download for iOS 11.0 or newer

Next Steps

Once you have downloaded the file, you need to launch the file. This could be inside your Downloads folder.

For Windows: A request will be sent automatically to the next available Technician, once the request has been accepted, remote assistance will start.

For macOS: The downloaded “zip” file needs to be extracted and the “Remote Support Applet.app” launched. A request will then be sent automatically to the next available Technician, once the request has been accepted, remote assistance will start.

For Android/iOS: Install the app required by clicking the link above. Once the app has downloaded please open the app and allow any security request popups. A Technician will give you a “Pin Code” to enter on the device, once the code is typed into the app, remote assistance will start.

5 Security Layers Your MSP Is Likely Missing (and How to Add Them)

5 Security Layers Your MSP Is Likely Missing (and How to Add Them)

by Keytech | Apr 5, 2026 | Cybersecurity

Most small businesses aren’t falling short because they don’t care. They’re falling short because they didn’t build their security strategy as one coordinated system. They added tools over time to solve immediate problems, a new threat here, a client request there.On...
Zero-Trust for Small Business: No Longer Just for Tech Giants

Zero-Trust for Small Business: No Longer Just for Tech Giants

by Keytech | Mar 30, 2026 | Cybersecurity

Think about your office building. You probably have a locked front door, security staff, and maybe even biometric checks. But once someone is inside, can they wander into the supply closet, the file room, or the CFO’s office? In a traditional network, digital access...
The Supply Chain Trap: Why Your Vendors Are Your Biggest Security Risk

The Supply Chain Trap: Why Your Vendors Are Your Biggest Security Risk

by Keytech | Mar 25, 2026 | Cybersecurity

You invested in a great firewall, trained your team on phishing, and now you feel secure. But what about your accounting firm’s security? Your cloud hosting provider? The SaaS tool your marketing team loves? Each vendor is a digital door into your business. If they...
The “Insider Threat” You Overlooked: Proper Employee Offboarding

The “Insider Threat” You Overlooked: Proper Employee Offboarding

by Keytech | Mar 20, 2026 | IT Management

Imagine a former employee, maybe someone who didn’t leave on the best terms. Their login still works, their company email still forwards messages, and they can still access the project management tool, cloud storage, and customer database. This isn’t a hypothetical...
The 2026 Hybrid Strategy: Why “Cloud-Only” Might Be a Mistake

The 2026 Hybrid Strategy: Why “Cloud-Only” Might Be a Mistake

by Keytech | Mar 15, 2026 | Cloud

Since cloud computing became mainstream, promising agility, simplicity, offloaded maintenance, and scalability, the message was clear: “Move everything to the cloud.” But once the initial migration wave settled, the challenges became apparent. Some workloads thrive in...
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PHONE: 0113 531 5400  /  EMAIL: INFO@KEYTECH.LTD

ADDRESS: Unit 46, Springfield Mills, Bagley Lane, Leeds, LS28 5LY

OFFICE OPEN HOURS: MON-FRI 09:00 – 17:00

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