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Get Help

Remote Assistance

ALLOW KEYTECH TO ACCESS THIS COMPUTER
A small program needs to be downloaded to your device. Please use the links below to download the correct program or app.

Download for Windows 7 or newer

Download for Mac OS 10.7 or newer

Download for Android 5.0 or newer

Download for iOS 11.0 or newer

Next Steps

Once you have downloaded the file, you need to launch the file. This could be inside your Downloads folder.

For Windows: A request will be sent automatically to the next available Technician, once the request has been accepted, remote assistance will start.

For macOS: The downloaded “zip” file needs to be extracted and the “Remote Support Applet.app” launched. A request will then be sent automatically to the next available Technician, once the request has been accepted, remote assistance will start.

For Android/iOS: Install the app required by clicking the link above. Once the app has downloaded please open the app and allow any security request popups. A Technician will give you a “Pin Code” to enter on the device, once the code is typed into the app, remote assistance will start.

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Picture someone in the middle of a presentation, with the room (or Zoom) fully engaged, when their laptop freezes. You can almost hear the collective groan. That tension sticks, and if it happens often, it doesn’t just derail a meeting. It chips away at how people...
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PHONE: 0113 531 5400  /  EMAIL: INFO@KEYTECH.LTD

ADDRESS: Unit 46, Springfield Mills, Bagley Lane, Leeds, LS28 5LY

OFFICE OPEN HOURS: MON-FRI 09:00 – 17:00

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